Best DelightChat Alternative : BusinessOnBot Vs DelightChat

By: Yukta Debnath

The importance of Whatsapp as a marketing & selling platform in today’s business world is very evident. As a social media platform, it eases communications between business owners and their customers. WhatsApp is one platform that will allow you to respond instantaneously to your customers & now with availability of WhatsApp API even showcase your products. You were always allowed to engage with your customers on WhatsApp business since launch of the Business Application. But now with WhatsApp’s API you can Acquire New Users and even Sell you whole product catalog right inside of WhatsApp. But to enjoy that, you will need the right WhatsApp API platforms. That is why finding best DelightChat alternatives such as BusinesOnBot will help you understand which is the right pick for you.

Here’s a look at the Best DelighChat Alternative: DelightChat Vs BusinesOnBot comparision to assist you in determining what’s best for you. Let’s, start by going through their features to determine what they have to offer and you will get information to help you make the right choice.

In Hurry, Check this Comparison!

🏆 BusinessOnBot

WhatsApp Commerce – 🏆

User Acquisition – 🏆

Multi-Channel Agent Chat – 🏆

Notification – 🏆

Re-Targeting Workflow – 🏆

Plugins & Integrations – 🏆

Payment Options – 🏆

Pricing – 🏆

🚫 Delight Chat

🚫 – WhatsApp Commerce Chat

🚫 – User Acquisition

🏆 – Multi-Channel Agent Chat

🏆 – Notification

🚫 – Re-Targeting Workflow

🚫 – Plugins & Integrations

🚫 – Payment Options

🚫 – Pricing

"As the D2C ecosystem evolves, enablers become very important. Really excited to see what the BusinessOnBot team is building to provide a seamless, hassle-free customer experience and I’m proud to support them on this journey!”

Arjun Vaidya

FOUNDER OF DR. VAIDYA'S

WhatsApp Commerce

Category Winner

🏆 BusinessOnBot

WhatsApp commerce refers to selling your goods and services on WhatsApp. You can acquire new users, showcase your products, reach out to your customers and send out reminder/ notifications. BusinessOnBot is the best WhatsApp API enabler that supports complete WhatsApp Shop. You can automate the entire buying process, from acquiring customers to displaying products and accepting payments. BusinessOnBot is one of the best Delight Chat alternatives you can use to reduce boost sales and reduce your CAC and GMV.

🚫DelightChat

DelightChat is also trying to support Whatsapp commerce. But as of now, Businesses can market their goods and services & resolve customer support tickets only. You can also engage with your customers through Whatsapp and live chat, hence providing an opportunity to showcase your products. Besides, you can grow your revenue by notifying customers regarding their abandoned carts to finalize a sale.

User Acquisition

Category Winner

🏆 BusinessOnBot

Are you planning on penetrating a new market? Do you intend to find new customers? If that is the case, then BusinessOnBot is for you. They have a history of executing unique WhatsApp marketing strategies in the past for their clients. But how is that possible? BusinessOnBot uses powerful proprietary tools to get to market to your customers in the most efficient way possible. Most importantly, you can acquire new customers using Attribution-Based User Acquisition Tools. For a D2C brand, BusinesOnBot is the right choice.

🚫DelightChat

No data is available regarding this feature. DelightChat does not support the acquisition of new customers.

Multi-Channel Agent Chat

Still, on the DelightChat Vs Best DelightChat alternative: BusinessOnBot debate, one thing you need to know is which option supports the multi-channel agent chat. Fortunately, you can access the Whatsapp agent chat features from both Whatsapp business API platforms. They offer a Facebook/Instagram agent channel to help you manage all your chats.

Category Winner (Tie)

🏆 BusinessOnBot

Provides assistance to customers by routing them to agents well-versed in the concerns they are raising.
Different hierarchies of access for admins and agents
Tracking customers’ feedback and resolution time
An agent can help a customer finalize a purchase

Category Winner (Tie)

🏆 DelightChat

Assigning conversations to relevant agents
Tracking important conversations
Manage eCommerce stores’ customer support

Notification

Category Winner (Tie)

🏆 BusinessOnBot

Generate branded stickers
Develop Whatsapp campaigns with images, videos, Gifs, and stickers
Facilitate COD conversions to online payment using discounts/rewards
Notify customers regarding shipping/delivery status
Send order confirmation notifications
Send reminders about abandoned carts

Category Winner (Tie)

🏆 DelightChat

Send order confirmation notification.
Update customers on Shipping/Delivery Status
Notify customers about abandoned carts
Send COD notification

Re-targeting Workflow

Category Winner

🏆 BusinessOnBot

Send customer win-back nudges depending on the previous order
Notify customers about abandoned cart
Send reordering notifications at various time intervals
Get reviews from your customers after every order
Send Pre and Post sales Upsell nudges

DelightChat

Using DelightChat’s retargeting workflow strategy, you can remind customers about abandoned carts. Doing so can help drive your sales, recover revenue with high success rate due to high open rates of WhatsApp notifications.

Plugins and Integrations

Category Winner

🏆 BusinessOnBot

Applying live Shopify coupons on WhatsApp to enable discounts.
Automatic Cross-selling with your website
Integration with Google Sheets, Magento, Instagram, WhatsApp, WooCommerce, Facebook, and Shopify.
Partner – Shiprocket, Pickerr, Cashfree, Razorpay.

DelightChat

Integration with Meta & Shopify.

Payment Options

Category Winner

🏆 BusinessOnBot

BusinessOnBot provides-

Supports UPI deep link integration systems
Create a business account for receiving payments.
Integration with payment methods like Razorpay and Cashfree.

🚫 DelightChat

Data Not Available

Pricing

🏆 BusinessOnBot

Official WhatsApp Account/ API
Green Tick Verification and Assistance ✅
Automated WhatsApp Commerce Shop with Website Integration
Automated WhatsApp notifications
Shipping Update Integration with Shopify, etc.
FAQ bot with product intelligence
Multi–Agent chat support
Retargeting workflows
– Abandoned cart – 🛒
– Feedback – ❤️
– COD confirmation – 💳
– Customer WinBack
– Re-ordering (SKU based)
Analytics and performance tracking 📈
Scheduled campaigns
Admin & Agent Roles

🚫 Delight Chat

WhatsApp Business API
Instagram (DMs, Comments)
Facebook (Messenger, Comments)
Live Chat Widget
Unlimited Team Members
Unlimited Shopify Stores
WhatsApp Marketing
Promotional Broadcasts
Notifications
Collect Product Reviews
Winback & Reorder Campaigns
Upsell & Cross-Sell Automation
New Revenue & ROI Tracking
Analytics & Reports
Mobile Apps (iOS & Android)
Automated Replies

Conclusion

Are you looking to use WhatsApp as more than just a ticketing platform? With the many options in the market, you might be spoilt for choice. We beleive thats why you have taken time to assess the various alternatives at your disposal. Do not just settle on DelightChat blindly. It will be important that you assess the options that DelightChat’s competition have at your disposal.

For instance, after comparing DelightChat with its alternative: BusinesOnBot in this blog, we found out BusinessOnBot fosters customer experience and ensures you acquire new users and drive sales using WhatsApp. BusinessOnBot not only lets you send updates about orders, deliveries, or abandoned carts to your customers. It also helps you acquire new customers as well and complete the user journey right inside of WhatsApp.

If you wish to unleash WhatsApp’s true potential then you should give BusinessOnBot a try, click here to book a demo.

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FAQ'S - BusinessOnBot Vs DelightChat

Is BusinessOnBot one of the ideal DelightChat alternatives?

Yes! With BusinessOnbot, you will easily implement a WhatsApp marketing strategy that allows you to attract customers, market your goods and services and boost your sales.