delightchat alternative

Best DelightChat Alternative : BusinessOnBot Vs DelightChat

By: Yukta Debnath

Table of Content

The importance of Whatsapp as a marketing & selling platform in today’s business world is very evident. As a social media platform, it eases communications between business owners and their customers. WhatsApp is one platform that will allow you to respond instantaneously to your customers & now with availability of WhatsApp API even showcase your products. You were always allowed to engage with your customers on WhatsApp business since launch of the Business Application. But now with WhatsApp’s API you can Acquire New Users and even Sell you whole product catalog right inside of WhatsApp.ย But to enjoy that, you will need the right WhatsApp API platforms. That is why finding best DelightChat alternatives such as BusinesOnBot will help you understand which is the right pick for you.
ย 
Here’s a look at the Best DelighChat Alternative: DelightChat Vs BusinesOnBot comparision to assist you in determining what’s best for you. Let’s, start by going through their features to determine what they have to offer and you will get information to help you make the right choice.

In Hurry, Check this Comparison!

๐Ÿ† BusinessOnBot

WhatsApp Commerce – ๐Ÿ†

User Acquisition – ๐Ÿ†

Multi-Channel Agent Chat – ๐Ÿ†

Notification – ๐Ÿ†

Re-Targeting Workflow – ๐Ÿ†

Plugins & Integrations – ๐Ÿ†

Payment Options – ๐Ÿ†

Pricing – ๐Ÿ†

๐Ÿšซ Delight Chat

๐Ÿšซ – WhatsApp Commerce Chat

๐Ÿšซ – User Acquisition

๐Ÿ† – Multi-Channel Agent Chat

๐Ÿ†ย – Notification

๐Ÿšซย – Re-Targeting Workflow

๐Ÿšซ – Plugins & Integrations

๐Ÿšซ – Payment Optionsย 

๐Ÿšซ – Pricing

whatsapp commerce flow
"As the D2C ecosystem evolves, enablers become very important. Really excited to see what the BusinessOnBot team is building to provide a seamless, hassle-free customer experience and Iโ€™m proud to support them on this journey!โ€
Arjun Vaidya - Dr Vaidya
Arjun Vaidya
FOUNDER OF DR. VAIDYA'S

WhatsApp Commerce

Category Winner

๐Ÿ† BusinessOnBot

WhatsApp commerce refers to selling your goods and services on WhatsApp. You can acquire new users, showcase your products, reach out to your customers and send out reminder/ notifications. BusinessOnBot is the best WhatsApp API enabler that supports complete WhatsApp Shop. You can automate the entire buying process, from acquiring customers to displaying products and accepting payments.ย BusinessOnBot is one of the best Delight Chat alternatives you can use to reduce boost sales and reduce your CAC and GMV.

๐ŸšซDelightChat

DelightChat is also trying to support Whatsapp commerce. But as of now, Businesses can market their goods and services & resolve customer support tickets only. You can also engage with your customers through Whatsapp and live chat, hence providing an opportunity to showcase your products. Besides, you can grow your revenue by notifying customers regarding their abandoned carts to finalize a sale.

User Acquisition

Category Winner

๐Ÿ† BusinessOnBot

Are you planning on penetrating a new market? Do you intend to find new customers? If that is the case, then BusinessOnBot is for you. They have a history of executing unique WhatsApp marketing strategies in the past for their clients. But how is that possible? BusinessOnBot uses powerful proprietary tools to get to market to your customers in the most efficient way possible. Most importantly, you can acquire new customers using Attribution-Based User Acquisition Tools. For a D2C brand, BusinesOnBot is the right choice.
ย 

๐ŸšซDelightChat

No data is available regarding this feature. DelightChat does not support the acquisition of new customers.

Multi-Channel Agent Chat

Still, on the DelightChat Vs Best DelightChat alternative: BusinessOnBot debate, one thing you need to know is which option supports the multi-channel agent chat.ย Fortunately, you can access the Whatsapp agent chat features from both Whatsapp business API platforms. They offer a Facebook/Instagram agent channel to help you manage all your chats.

Category Winner (Tie)

๐Ÿ† BusinessOnBot

  • Provides assistance to customers by routing them to agents well-versed in the concerns they are raising.
  • Different hierarchies of access for admins and agents
  • Tracking customers’ feedback and resolution time
  • An agent can help a customer finalize a purchase

Category Winner (Tie)

๐Ÿ† DelightChat

  • Assigning conversations to relevant agents
  • Tracking important conversations
  • Manage eCommerce stores’ customer support

Notification

Category Winner (Tie)

๐Ÿ† BusinessOnBot

  • Generate branded stickers
  • Develop Whatsapp campaigns with images, videos, Gifs, and stickers
  • Facilitate COD conversions to online payment using discounts/rewards
  • Notify customers regarding shipping/delivery status
  • Send order confirmation notifications
  • Send reminders about abandoned carts

Category Winner (Tie)

๐Ÿ† DelightChat

  • Send order confirmation notification.
  • Update customers on Shipping/Delivery Status
  • Notify customers about abandoned carts
  • Send COD notification

Re-targeting Workflow

Category Winner

๐Ÿ† BusinessOnBot

  • Send customer win-back nudges depending on the previous order
  • Notify customers about abandoned cart
  • Send reordering notifications at various time intervals
  • Get reviews from your customers after every order
  • Send Pre and Post sales Upsell nudges
ย 

๐Ÿšซ DelightChat

Using DelightChat’s retargeting workflow strategy, you can remind customers about abandoned carts. Doing so can help drive your sales, recover revenue with high success rate due to high open rates of WhatsApp notifications.
ย 

Plugins and Integrations

Category Winner

๐Ÿ† BusinessOnBot

  • Applying live Shopify coupons on WhatsApp to enable discounts.
  • Automatic Cross-selling with your website
  • Integration with Google Sheets, Magento, Instagram, WhatsApp, WooCommerce, Facebook, and Shopify.
  • Partner – Shiprocket, Pickerr, Cashfree, Razorpay.

๐Ÿšซ DelightChat

  • Integration with Meta & Shopify.
ย 

Payment Options

Category Winner

๐Ÿ† BusinessOnBot

BusinessOnBot provides-

  • Supports UPI deep link integration systems
  • Create a business account for receiving payments.
  • Integration with payment methods like Razorpay and Cashfree.

๐Ÿšซ DelightChat

Data Not Available

Pricing

๐Ÿ† BusinessOnBot

  • Official WhatsApp Account/ APIย 
  • Green Tick Verification and Assistance โœ…
  • Automated WhatsApp Commerce Shop with Website Integration
  • Automated WhatsApp notifications
  • Shipping Update Integration with Shopify, etc.
  • FAQ bot with product intelligenceโ€‹
  • Multiโ€“Agent chat support
  • Retargeting workflows
    โ€“ Abandoned cart – ๐Ÿ›’
    โ€“ Feedback – โค๏ธ
    โ€“ COD confirmation – ๐Ÿ’ณ
    โ€“ Customer WinBack
    โ€“ Re-ordering (SKU based)
  • Analytics and performance tracking ๐Ÿ“ˆ
  • Scheduled campaigns
  • Admin & Agent Roles

๐Ÿšซ Delight Chat

  • WhatsApp Business API
  • Instagram (DMs, Comments)
  • Facebook (Messenger, Comments)
  • Live Chat Widget
  • Unlimited Team Members
  • Unlimited Shopify Stores
    WhatsApp Marketing
  • Promotional Broadcasts
  • Notifications
  • Collect Product Reviews
  • Winback & Reorder Campaigns
  • Upsell & Cross-Sell Automation
  • New Revenue & ROI Tracking
  • Analytics & Reports
  • Mobile Apps (iOS & Android)
  • Automated Replies

Conclusion

Are you looking to use WhatsApp as more than just a ticketing platform? With the many options in the market, you might be spoilt for choice. We beleive thats why you have taken time to assess the various alternatives at your disposal. Do not just settle on DelightChat blindly. It will be important that you assess the options that DelightChat’s competition have at your disposal.
ย 
For instance, after comparing DelightChat with its alternative: BusinesOnBot in this blog, we found out BusinessOnBot fosters customer experience and ensures you acquire new users and drive sales using WhatsApp. BusinessOnBot not only lets you send updates about orders, deliveries, or abandoned carts to your customers. It also helps you acquire new customers as well and complete the user journey right inside of WhatsApp.
If you wish to unleash WhatsApp’s true potential then you should give BusinessOnBot a try, click here to book a demo.
ย 

Read More:

Top 5 BiteSpeed Alternatives

Customer Retention Strategies for Retail and D2C

FAQ'S - BusinessOnBot Vs DelightChat

Yes! With BusinessOnbot, you will easily implement a WhatsApp marketing strategy that allows you to attract customers, market your goods and services and boost your sales.
ย 

DelightChat does not allow you to acquire new customers. But, you can effectively market your goods and services to your existing customers.

We love BOB, You'll too โค๏ธ

Start Selling on WhatsApp Today

Expose your brand to millions of potential new customers through WhatsApp.