Best DelightChat Alternative : BusinessOnBot Vs DelightChat
By: Yukta Debnath
Table of Content
In Hurry, Check this Comparison!
🏆 BusinessOnBot
WhatsApp Commerce – 🏆
User Acquisition – 🏆
Multi-Channel Agent Chat – 🏆
Notification – 🏆
Re-Targeting Workflow – 🏆
Plugins & Integrations – 🏆
Payment Options – 🏆
Pricing – 🏆
🚫 Delight Chat
🚫 – WhatsApp Commerce Chat
🚫 – User Acquisition
🏆 – Multi-Channel Agent Chat
🏆 – Notification
🚫 – Re-Targeting Workflow
🚫 – Plugins & Integrations
🚫 – Payment Options
🚫 – Pricing
WhatsApp Commerce
Category Winner
🏆 BusinessOnBot
WhatsApp commerce refers to selling your goods and services on WhatsApp. You can acquire new users, showcase your products, reach out to your customers and send out reminder/ notifications. BusinessOnBot is the best WhatsApp API enabler that supports complete WhatsApp Shop. You can automate the entire buying process, from acquiring customers to displaying products and accepting payments. BusinessOnBot is one of the best Delight Chat alternatives you can use to reduce boost sales and reduce your CAC and GMV.
🚫DelightChat
DelightChat is also trying to support Whatsapp commerce. But as of now, Businesses can market their goods and services & resolve customer support tickets only. You can also engage with your customers through Whatsapp and live chat, hence providing an opportunity to showcase your products. Besides, you can grow your revenue by notifying customers regarding their abandoned carts to finalize a sale.
User Acquisition
Category Winner
🏆 BusinessOnBot
🚫DelightChat
No data is available regarding this feature. DelightChat does not support the acquisition of new customers.
Multi-Channel Agent Chat
Still, on the DelightChat Vs Best DelightChat alternative: BusinessOnBot debate, one thing you need to know is which option supports the multi-channel agent chat. Fortunately, you can access the Whatsapp agent chat features from both Whatsapp business API platforms. They offer a Facebook/Instagram agent channel to help you manage all your chats.
Category Winner (Tie)
🏆 BusinessOnBot
- Provides assistance to customers by routing them to agents well-versed in the concerns they are raising.
- Different hierarchies of access for admins and agents
- Tracking customers’ feedback and resolution time
- An agent can help a customer finalize a purchase
Category Winner (Tie)
🏆 DelightChat
- Assigning conversations to relevant agents
- Tracking important conversations
- Manage eCommerce stores’ customer support
Notification
Category Winner (Tie)
🏆 BusinessOnBot
- Generate branded stickers
- Develop Whatsapp campaigns with images, videos, Gifs, and stickers
- Facilitate COD conversions to online payment using discounts/rewards
- Notify customers regarding shipping/delivery status
- Send order confirmation notifications
- Send reminders about abandoned carts
Category Winner (Tie)
🏆 DelightChat
- Send order confirmation notification.
- Update customers on Shipping/Delivery Status
- Notify customers about abandoned carts
- Send COD notification
Re-targeting Workflow
Category Winner
🏆 BusinessOnBot
- Send customer win-back nudges depending on the previous order
- Notify customers about abandoned cart
- Send reordering notifications at various time intervals
- Get reviews from your customers after every order
- Send Pre and Post sales Upsell nudges
DelightChat
Plugins and Integrations
Category Winner
🏆 BusinessOnBot
- Applying live Shopify coupons on WhatsApp to enable discounts.
- Automatic Cross-selling with your website
- Integration with Google Sheets, Magento, Instagram, WhatsApp, WooCommerce, Facebook, and Shopify.
- Partner – Shiprocket, Pickerr, Cashfree, Razorpay.
DelightChat
- Integration with Meta & Shopify.
Payment Options
Category Winner
🏆 BusinessOnBot
BusinessOnBot provides-
- Supports UPI deep link integration systems
- Create a business account for receiving payments.
- Integration with payment methods like Razorpay and Cashfree.
🚫 DelightChat
Data Not Available
Pricing
🏆 BusinessOnBot
- Official WhatsApp Account/ API
- Green Tick Verification and Assistance ✅
- Automated WhatsApp Commerce Shop with Website Integration
- Automated WhatsApp notifications
- Shipping Update Integration with Shopify, etc.
- FAQ bot with product intelligence
- Multi–Agent chat support
- Retargeting workflows
– Abandoned cart – 🛒
– Feedback – ❤️
– COD confirmation – 💳
– Customer WinBack
– Re-ordering (SKU based) - Analytics and performance tracking 📈
- Scheduled campaigns
- Admin & Agent Roles
🚫 Delight Chat
- WhatsApp Business API
- Instagram (DMs, Comments)
- Facebook (Messenger, Comments)
- Live Chat Widget
- Unlimited Team Members
- Unlimited Shopify Stores
WhatsApp Marketing - Promotional Broadcasts
- Notifications
- Collect Product Reviews
- Winback & Reorder Campaigns
- Upsell & Cross-Sell Automation
- New Revenue & ROI Tracking
- Analytics & Reports
- Mobile Apps (iOS & Android)
- Automated Replies
Conclusion
Read More:
FAQ'S - BusinessOnBot Vs DelightChat
Is BusinessOnBot one of the ideal DelightChat alternatives?
Does DelightChat support new customer acquisition?
DelightChat does not allow you to acquire new customers. But, you can effectively market your goods and services to your existing customers.
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