Using WhatsApp Chatbot for Businesses in 2022
By: Yukta Debnath
WhatsApp Chatbot Is A Collection Of Automated Responses That Mimics A Human Conversation On WhatsApp.
The Chatbot industry has taken giant steps in the last few years as the world has become more and more digital. In recent years, these small robots have evolved to provide us with better support experiences. Customers have saved hundreds of thousands of dollars in staff costs by using their technology.
Certain applications are extending their platform to offer chatbots and more companies are creating their own. WhatsApp is one of them. To improve customer experience, WhatsApp is the ideal tool for Commerce and Customer Service. By automating end-to-end purchase processes, WhatsApp chatbots can become sources of revenue.
A WhatsApp chatbot uses artificial intelligence (AI) to automate its operations on the WhatsApp network. People communicate with the WhatsApp chatbot through the chat interface, as they would with a real person. It’s a collection of automated responses that mimics a human conversation on WhatsApp. It enables your brand to be available to clients on the app 24 hours a day, seven days a week, and offer help or drive lead discussions.
Why use WhatsApp chatbot?
1. Improved client service
WhatsApp chatbots let businesses and customers interact seamlessly through CRM, ERP, and other commercial software. Creating a WhatsApp chatbot may assist businesses with a range of activities such as;
- Sending reminders, alerts, and notifications.
- Real-time response to consumer complaints and inquiries
- assisting clients in exploring the product catalog
- Sending information on the progress and resolution of tickets
- Obtaining client input, among other things.
Because WhatsApp chatbots are available 24 hours a day, 7 days a week, businesses do not need to ensure that customer support professionals are available at all times.
2. Improve the efficiency of marketing campaigns and advertising prospects.
WhatsApp chatbots can automate repetitive marketing processes, allowing marketers and sales teams to focus more on generating leads.
3. Provide clients with the most convenient access possible.
4. Creating a distinct brand identity
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What is a WhatsApp Chatbot and how does it work?
A WhatsApp chatbot works in a very straightforward manner.
Someone may send a message to a company’s WhatsApp number, and the chatbot will attempt to respond in the same way as a human would. As an example:
A user initiates a discussion with a Lays business WhatsApp chatbot. “What lays flavour do you recommend?” the user inquires.
The chatbot understands this conversation because it recognizes the phrases “lays flavours” and “recommend.” The chatbot will search the lays database for “suggested lays flavors” based on those identified phrases.
Finally, the chatbot will reply with a message including all the recommended Lays flavours stored in the database.
Isn’t it simple?
That’s correct. It’s also likely that the chatbot initiates the user’s dialogue. But, this is only permitted in limited cases.
Create your Free WhatsApp Chatbot through BusinessOnBot
Step 1. To build WhatsApp Chatbots, you must first get the WhatsApp Business API.
WhatsApp Business app is available for free and easy to configure, but there are limitations. With the business API, you can build a WhatsApp Chatbot that can interact with customers via SMS, make sales, and market to customers.
You can choose to be a client or a solution provider when obtaining clearance. The application also asks for the name of your business, the website’s URL, and the name and contact info of the business contact.
You can use the WhatsApp API when your application has been inspected and authorized.
Step 2: Consider the dialogue.
It’s critical to consider the dialogue while developing your chatbot if you want to ensure that it answers your clients’ questions.
This includes considering how your robot should respond to the questions you’ll certainly get asked.
You have the option of having directed or open talks. Using directed dialogues, the user can check for availability or schedule appointments. Users can ask inquiries and send messages without being actually led to a specific task in an open dialogue.
Step 3: Create a chatbot and host it in a database.
Third-party service providers like BusinessOnBot are able to help you create WhatsApp Chatbots without starting from scratch.
A third party allows you to build a demo version of your app before going live with the final version. Then you can see what adjustments you have to make before you invest more time and money into building your bot.
Step 4: Put your Chatbot to the test on WhatsApp.
By responding to your client’s questions, you can ensure that your bot operates. Fix any mistakes and give it another shot to see if it still works. As a result, a high-quality product meets the needs of the client.
Step 5: Install the chatbot on a number of devices.
Upon completing your chatbot and obtaining approval for your number, you may install it on your business number by simply giving it a name, an icon (optional), and contact information.
Step 6: Keep an eye on and improve your chatbot.
Examine user replies, information acquired, and conversation abandonment to learn how to reply more and keep them engaged.
Multilingual Chatbot feature of BusinessOnBot
As we expand globally, customers are expecting to communicate with businesses in the language of their choice. The same applies to chatbots on your website or other platforms like WhatsApp, Facebook Messenger, Telegram, and so on. Having the ability to interact with clients in their preferred language has become a key skill for successful companies.
Thanks to AI, NLP, and open-source collaboration, multiple-language chatbots are becoming smarter and more conversational. At BusinessOnBot, we offer chatbots that speak many languages and can reply quickly to customers. We are literally all you need to scale your WhatsApp business.
Throughout your industry, your competitors compete with you for more and more customers by being on WhatsApp. The majority will use WhatsApp Business. It will be a huge advantage for you to have a WhatsApp chatbot on your business number.
Clients will not have to wait for hours to get answers to their queries. Your brand will be more valuable, more efficient, and friendlier on WhatsApp. What matters most is the user experience. A well-designed conversation can help you design the complete experience your customers are looking for.
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