What To Look For In A WhatsApp Business Solution Provider?

By: Yukta Debnath

Businesses can leverage WhatsApp as an official communication channel by utilizing WhatsApp Business Solution Provider (BSP).

 WhatsApp takes pride in having a high number of active users. That alone proves it is a suitable platform to target your potential customers.  Besides, WhatsApp Business and WhatsApp business API were game-changer.  That is vital enough to set up your business on a competitive trajectory. For a business to survive, it needs to continually attract more customers and keep the existing ones. That is why it is advisable to seek the help of a WhatsApp business solution provider. An enormous business will need a WhatsApp business API account, which comes with more advanced features. However, you have to make an application to use the WhatsApp business API account. This is where WhatsApp solution providers can help.

But how can you know which WhatsApp solutions provider is the best suited for your business? 

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Below are some of the factors you have to consider when searching for a WhatsApp business solution provider:

1. Well-versed With New Technologically Trends

Technology is always changing. Communication is evolving constantly, enhancing interactions and the ease of creating productive relationships. We can see this with the emergence of social media platforms such as WhatsApp. Business owners are embracing the need to use WhatsApp to stay in touch with their customers. And that is why the use of WhatsApp Business API keeps on increasing. However, there is always the need to find it from a WhatsApp Business Solution Provider.

 The WhatsApp Solution Provider ought to be well-versed with the new trends in technology.  With time, you will need to update your WhatsApp API to provide a better experience for your customers and engage them in real-time. So, your WhatsApp Business account should be able to integrate a chat widget or a chatbot to guarantee quick responses. An innovative solution provider always comes up with new ideas to enhance the WhatsApp business API.

2. Cost To Be Incurred

Using WhatsApp Business API comes at a cost. You will have to budget for it. And that is why it is important to know what various WhatsApp business solution providers will require you to pay to use a WhatsApp business API account. Various WhatsApp  solution providers have their processes. That is why it is important that you simply do not fall for the first vendor you get to know. It is important to have quotations from various options at your disposal to assess them and make a sober choice.

One thing that will determine how much you will pay to set up your WhatsApp Business API account is the size of your business. Small businesses can use the free WhatsApp business version to foster customer interactions. But for large businesses, there is always the need to find out how much you will pay to get a WhatsApp business API account.

3. Wider Integrations

You’ll need an efficient and sophisticated WhatsApp for your business. You can do that by using the integrations that your WhatsApp  solution provider might offer you. Great features will come with more integrations such as Premises solutions, API, and GUI. So, find out which digital marketing tools a WhatsApp solution provider can offer. Besides, also get to know if there is room to have custom integrations. Such will only make your WhatsApp Business better.

WhatsApp Business Solution Provider

4. Scalability

You need to spend money on infrastructure that will offer unique solutions to your WhatsApp business account. The WhatsApp Business solution provider should consider the spikes that you will experience ad your business grows. If you have to deal with more customers in the future, you will need a customer support team that works around the clock to provide timely updates. You will need multiple log-ins on your WhatsApp to allow multiple agents to respond to customer inquiries via WhatsApp business API.

5. Multilingual Capabilities

Over 2 billion people from at least 180 countries use WhatsApp. That means you have to deal with the language barrier, especially when addressing clients that do not speak your primary language. The WhatsApp Business solution provider ought to be able to integrate multilingual capabilities into your WhatsApp business account. That will ensure that you can address problems from various customers regardless of their language.

6. Support and Assistance

You’re going to run across problems, whether you’re setting up your WhatsApp Business profile or accepting templated messages. With a solid 24/7 availability, your service provider should be capable of guiding, monitoring, and fixing these difficulties whenever they arise. If left to chance, an unskilled operator will be unable to manage crucial issues that will undoubtedly arise during your marketing trip, and this might cost your organisation dearly.

Examine the reviews and testimonies provided by existing customers regarding their support to validate a provider’s promise.

whatsapp commerce flow
"As the D2C ecosystem evolves, enablers become very important. Really excited to see what the BusinessOnBot team is building to provide a seamless, hassle-free customer experience and I’m proud to support them on this journey!”
Arjun Vaidya - Dr Vaidya
Arjun Vaidya

To wind things up....

Selecting a WhatsApp solution provider can be a hectic undertaking. There are guiding tips that you ought to adhere to to make the right choice. Take into account the possible costs, wider integrations, multilingual capabilities, and knowledge of new trends. These are some considerations you just cannot ignore. You should always seek the guidance of a WhatsApp Business Solution provider like BusinessOnBot to assist you.  

READ MORE: Best Interakt Alternative : BusinessOnBot Vs Interakt

Reference | Gupshup

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